Returns Policy for Colouring Book Purchases and Products
Thank you for your purchase! We hope you enjoy your new colouring book, or any of
our other products. If for any reason you’re not completely satisfied, we are here to help.
Returns & Exchanges
• We accept returns within 30 days of purchase.
• To be eligible for a return or exchange, the colouring book, or product,
must be unused and in its original condition.
• Unfortunately, we are unable to process returns for books or products that have
been coloured in or show signs of use.
• To initiate a return, please contact us at: mandalaskies24@gmail.com
with your order details.
• If your item arrives damaged or defective, please reach out to us within 7 days of
receiving it, and we’ll be happy to assist you with a replacement or refund.
Refunds
• Once we receive the returned item and inspect it, we’ll issue a refund or
replacement to your original payment method or postal address of original order.
• Refunds may take up to 10 business days to process, depending on your payment
provider. Replacements will take between 5-7 business days (if stock isn’t available
could be a little longer)
We are committed to providing a positive experience, and your satisfaction is our
priority. If you have any questions or concerns, please don’t hesitate to contact us!
Refund & Returns Policy for All Digital Products
Thank you for purchasing our downloadable colouring-in book or Mandala Colouring Pages.
We want you to be completely satisfied with your purchase.
Please read our refund and returns policy carefully.
1. Digital Downloads
As our products are digital downloads, once you have accessed or downloaded the
colouring-in book/ pages, we are unable to offer refunds or exchanges due to the nature of
the product. We encourage you to carefully review the product
details and preview before purchasing.
2. Faulty Products
In the rare event that there is an issue with the downloadable file (e.g., a corrupted
file or issues with access),
please contact us immediately at – mandalaskies24@gmail.com
We will do our best to resolve the problem by either providing you with a
replacement file or issuing a refund if the issue cannot be resolved.
3. Change of Mind
We do not accept returns or provide refunds for change of mind due to the nature of
downloadable products. However, if you have any concerns or feedback about the
product, please feel free to contact us, and we will try our best to assist you.
4. Australian Consumer Law
Our refund policy is in line with the Australian Consumer Law (ACL). If a digital
product you have purchased is deemed faulty or not as described, you may be
entitled to a remedy such as a replacement, repair, or refund. If you believe there is
an issue with your purchase, please contact us so we can assess the
matter in accordance with ACL.
5. Contact Us
If you encounter any problems with your download or have any questions, please
reach out to us at ~ mandalaskies24@gmail.com and we will get back to you within
48 hours. We are here to help and ensure that your experience
is smooth and enjoyable.