Returns Policy for Colouring Book Purchases and Products

Thank you for your purchase! We hope you enjoy your new colouring book, or any of

our other products. If for any reason you’re not completely satisfied, we are here to help.

Returns & Exchanges

• We accept returns within 30 days of purchase.

• To be eligible for a return or exchange, the colouring book, or product,

must be unused and in its original condition.

• Unfortunately, we are unable to process returns for books or products that have

been coloured in or show signs of use.

• To initiate a return, please contact us at: mandalaskies24@gmail.com

with your order details.

• If your item arrives damaged or defective, please reach out to us within 7 days of

receiving it, and we’ll be happy to assist you with a replacement or refund.

Refunds

• Once we receive the returned item and inspect it, we’ll issue a refund or

replacement to your original payment method or postal address of original order.

• Refunds may take up to 10 business days to process, depending on your payment

provider. Replacements will take between 5-7 business days (if stock isn’t available

could be a little longer)

We are committed to providing a positive experience, and your satisfaction is our

priority. If you have any questions or concerns, please don’t hesitate to contact us!

Refund & Returns Policy for All Digital Products

Thank you for purchasing our downloadable colouring-in book or Mandala Colouring Pages.

We want you to be completely satisfied with your purchase.

Please read our refund and returns policy carefully.

1. Digital Downloads

As our products are digital downloads, once you have accessed or downloaded the

colouring-in book/ pages, we are unable to offer refunds or exchanges due to the nature of

the product. We encourage you to carefully review the product

details and preview before purchasing.

2. Faulty Products

In the rare event that there is an issue with the downloadable file (e.g., a corrupted

file or issues with access),

please contact us immediately at – mandalaskies24@gmail.com

We will do our best to resolve the problem by either providing you with a

replacement file or issuing a refund if the issue cannot be resolved.

3. Change of Mind

We do not accept returns or provide refunds for change of mind due to the nature of

downloadable products. However, if you have any concerns or feedback about the

product, please feel free to contact us, and we will try our best to assist you.

4. Australian Consumer Law

Our refund policy is in line with the Australian Consumer Law (ACL). If a digital

product you have purchased is deemed faulty or not as described, you may be

entitled to a remedy such as a replacement, repair, or refund. If you believe there is

an issue with your purchase, please contact us so we can assess the

matter in accordance with ACL.

5. Contact Us

If you encounter any problems with your download or have any questions, please

reach out to us at ~ mandalaskies24@gmail.com and we will get back to you within

48 hours. We are here to help and ensure that your experience

is smooth and enjoyable.